People-powered customer service

Thursday, September 27th, 2007 | Fun With Teh Intarweb

One of my coworkers posted a link to GetSatisfaction.com to our intranet today. Per the site, it’s “part online discussion, part FAQ, and part social network for all your products and services. Anyone can ask a question, submit an idea or problem, or just talk. And it’s all public, so anyone can answer—even the companies.” I had a few free moments, so I checked it out.

I looked through the companies list and found Method, makers of some of my very favorite cleaning products (if one must have such things as favorite cleaning products). I love, love, love the convenience of their shower spray but absolutely hate the only scent it comes in. Thought I’d mention something on the boards, in hopes of convincing them to get a second scent (or an unscented version). Got a reply back from a company rep within 15 minutes of posting. It was pretty much an “I’ll forward it on to R&D” comment, but at least I know someone heard the opinion.

So far, it’s a lot of web 2.0 companies in the listings, and not every one is choosing to respond. But it’s an interesting concept and it could be a good thing if it takes off. (And people don’t start posting stupid comments.) (Which is probably too much to ask for on the internet.)

1 Comment to People-powered customer service

Sherri
9/28/2007

The internet without stupid comments? Where DO you think you are?

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