Y’know what is not a fun way to wake up?

Monday, October 29th, 2007 | Life in Czeltistan

Getting a phone call, 1/2 hour before your alarm goes off on a Monday morning, from your brother, saying he, your mom, your sister-in-law and your niece are all at the Orlando airport and ready to come home, but it seems they have no flight. They used CheapTickets.com and apparently Cheap Tickets has a nasty habit of telling you they’ve confirmed your flight before it’s actually confirmed. Result: No flight.

They’re on the phone with customer service now. I’m tempted to call the head of customer service myself. Waking a sleeping Czelt is not a good plan. It’s like poking a badger with a stick. I don’t blame my family at all for waking me, but I sure would like to give Cheap Tickets an earful.

Guess I’d better go make sure the cell phone is charged. Might need it a bit this morning if they don’t get a flight very soon.

Update: Last I heard, they were on their way to the airline’s counter with info they’d gotten from Cheap Tickets, so it’s possible they’ve gotten another flight. Trying not to drive them insane with calling, but it’s kind of maddening not knowing what’s going on.

Final Update: After a ton of time on the phone with Cheap Tickets, they got booked on a flight… that had already left the airport. The woman at the airline’s counter found them a flight home today, though. It’s got a 6-hour layover in Philly, but they’ll get home tonight. Suffice it to say, no one in our family will be using Cheap Tickets ever again. And kudos to the USAir staff for doing their best to get everyone home.

8 Comments to Y’know what is not a fun way to wake up?

m@
10/29/2007

Once their saga is over, be sure to contact these guys with the story. Anything that gets posted there usually gets resolved quickly and generously.

m@
10/29/2007

of course I meant to say these guys

czeltic girl
10/29/2007

Oh yeah. And the Chicago BBB. (Cheap Tickets is a division of Orbitz, which is based in Chicago.)

Vidiot
10/29/2007

I’ve never used CheapTickets, but Orbitz has never screwed me.

And when you book something online, look for an actual ticket number (which is all digits and about eight blocks long), as opposed to just a confirmation number (which is alphanumeric and six characters long.) The confirmation number is what you use 99% of the time, but when the merde hits the ventilateur, you want to have the ticket number handy.

czeltic girl
10/29/2007

Good to know. Thanks for the tip.

Vidiot
10/29/2007

No problem. What I meant to say and didn’t is that the ticket number proves that a ticket was actually issued, as opposed to just having a “confirmed” reservation.

tim
10/29/2007

i uses http://www.sidestep.com. And know i know i will never use cheap tickets.

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Avoid cheaptickets.com

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